In Home Care Support Agency Northern Territory
Phone: 1300 164 202
About the In Home Care Program
The In Home Care Support Agency helps suitable families access flexible child care in their own homes when other options are not available or appropriate.
This means families unable to access Centre-Based Long Day Care, Family Day Care or Outside School Hours Care because of their unique circumstances may be able to access education and care provided in the family home through an In Home Care Provider to support their workforce participation.
What is In Home Care?
In Home Care is flexible child care provided in your home for those families who are eligible for the Child Care Subsidy, and can demonstrate that other types of approved child care are not available or appropriate, and where one or more of the following criteria apply:
• Parents or carers are working non-standard or variable hours, outside normal child care service hours
• Parents or carers are geographically isolated from other types of approved child care, particularly in rural or remote locations
• The family has challenging or complex needs, including where families are experiencing challenging situations, and other approved child
care services are not able to meet the needs of the child or the family
If you think your needs meet the suitability criteria for In Home Care, click on the button below to apply.
What will happen if you meet the suitability criteria for In Home Care?
You will be asked to complete a Family Management Plan with the In Home Care Support Agency. This will be shared with your family, the In Home Care Support Agency, In Home Care Service Provider and the Educator so everyone is aware of your family’s requirements. The purpose of the Family Management Plan is to:
• Identify your family’s unique circumstances and education and care requirements
• Identify if your family may be eligible for assistance through other programs
• Develop a transition strategy for your family to other approved child care over time
The information in the Family Management Plan is protected under the Privacy Act 1988.
The Family Management Plan is reviewed with you on a quarterly basis.
How do I find an Educator?
Once your Family Management Plan is approved your family will be emailed the contact details of In Home Care services that operate in your area. You can then contact the In Home Care services to check on Educator availability. However, if your family is added to a waitlist, your name, phone number, location, hours of care required and reason for needing In Home Care will be shared with the In Home Care services. The services will contact you when they have an Educator available who can meet your requirements.
How can the Support Agency assist?
The In Home Care Support Agency will be your initial point of contact for In Home Care and will act as a conduit between your family and the service. We will:
• Assess whether your family meets the suitability criteria for In Home Care
• Identify referral pathways to other approved Child Care and Support Services
• Develop a Family Management Plan with you
• Match your family with an In Home Care Service Provider
• Review your Family Management Plan quarterly
• Monitor service provision
• Advocate for families
How much will it cost?
Families who are approved to access In Home Care must be approved for the Child Care Subsidy. Depending on your personal circumstances you may receive the Child Care Subsidy for In Home Care. This is based on a family hourly rate cap of $25.48 per hour. The percentage of the subsidy your family is entitled to receive will be based on your family’s combined adjusted taxable income, and will be up to 85% of the actual fee charged or 85% of the family hourly rate cap, whichever is lower. Families are required to pay the remainder of the fee. The maximum hours to claim the Child Care Subsidy is 100 hours per fortnight.
You may also be eligible for Additional Child Care Subsidy. This provides additional fee assistance to families and children facing barriers in accessing affordable child care.
Can the Educator do other tasks?
In Home Care Educators are there to provide early childhood education and care for your child. This does not include:
• Household chores
• Education and care provided by unqualified educators
• Support services not directly related to early childhood education and care, including:
• Parental support and disability support
• Multi-care (i.e. where care is provided for children from more than one family)
• Transport only (i.e. the session of care cannot be only for the purposes of transporting children)
• Any activities out of the scope of the Child Care Subsidy
• Allied Health Services
• Supervision of distance education and home schooling
• Any other activities unrelated to early childhood education and care
What is an In Home Care Educator?
An In Home Care Educator provides education and care for a family in their home. These Educators work with an IHC Service Provider who ensures they work within the In Home Care Guidelines. The In Home Care Service Provider will match a suitable Educator to each family and provide ongoing support to the Educator.
How to become an In Home Care Educator
If you are interested in becoming an In Home Care Educator you will need to be registered with an approved In Home Care Service Provider and as a minimum:
• Hold a Certificate III level qualification in a relevant course or be working towards a Certificate III qualification
• Be at least 18 years old
• Be an Australian resident, permanent citizen or have the relevant visa to allow employment on a continuous basis for 12 months or more
• Hold a current Working with Children Card/Ochre Card
• Undertake a National Police check
• Hold a current First Aid certificate
In Home Care Educators provide an education and care program for the children in their home. This program is developed and shared with the families.
If you are interested in becoming an In Home Care Educator please contact one of the registered Service Providers on the list below at Find a Service Provider.
Am I qualified to be an In Home Care Educator?
To see if your qualifications meet the guidelines please visit the ACECQA website.
For Service Providers
What is the role of the In Home Care Support Agency?
The In Home Care Support Agency is the initial point of contact for families. We match suitable families to approved services with Educators who can provide appropriate care in the family home.
• Reimburse Service Provider costs to visit families in outer regional, remote or very remote locations
• Administer a complaints handling mechanism for service providers, Educators and families
• Provide guidance, resource material and professional development to Educators about providing education and care in the family home
and working with families with complex needs
• Establish a support forum for Educators in each state and territory
• Are an independent organisation with whom Educators can discuss any concerns relating to the safety and physical environment
in which they are working
• Make recommendations to the Department on the distribution of places between services
What is the role of the In Home Care Service?
The In Home Care Service is responsible for the actual service delivery. This involves:
• Engaging a qualified Educator
• Undertaking home inspections
• Monitoring service delivery
• Undertaking Child Care Subsidy related activities such as submission of child care attendance records and making Additional Child
Care Subsidy claims
Further information is available in the In Home Care National Guidelines.
How to become an In Home Care Service Provider
The In Home Care Support Agency maintains a register of approved In Home Care Service Providers and the number of In Home Care places allocated.
If you would like to become an In Home Care Service Provider, you will need to be approved for the Child Care Subsidy under the Family Assistance Law.
For further information call us on 1300 164 202 or click on the link here.
Find a Service Provider
Service Provider Name
Our Grievance process aims to ensure any concerns are dealt with efficiently, promptly and in a professional manner by the In Home Care Support Agency.
A grievance is an expression of dissatisfaction that a family, Educator, staff or Service Provider may have when they believe their rights have been violated, they are unhappy about a decision made on their behalf, or they have been subjected to unfair or discriminatory behaviour.
If you feel your agreed requirements have not been fulfilled or something has happened that has made you feel uncomfortable please let us know.
This procedure applies to:
• In Home Care Families
• In Home Care Educators
• In Home Care Service Providers
• In Home Care Service Providers staff
The In Home Care program is funded by the Australian Government, Department of Education and Training