Please use the form at the side to contact Wanslea. You may also attach documents to the contact form.
110 Scarborough Beach Road,
Scarborough WA 6019
PO Box 211
Scarborough, WA 6922
Telephone: (08) 9245 2441 Fax: (08) 9245 2481
We encourage you to share your feedback with us.
Wanslea values your feedback. All feedback about anything that is concerning or important to you or your family are taken seriously.
Wanslea has a continuous improvement philosophy and is committed to delivering services that are responsive to the needs of the community and our clients.
If you do not feel able to talk directly to the person involved or are unhappy with their response then you have the right to lodge a complaint using the form adjacent
If you would like us to respond to you, please include your name, contact number and/or email address.
Wanslea's feedback process is confidential. Any information you provide will not affect our commitment to providing a quality service to you and/or your family.
What happens next?
If you provide contact details, you will be contacted within two working days to tell you how we will address your feedback.
If you make a complaint, we will investigate the complaint, decide the action to be taken and notify you of the outcome.
What if I am unhappy with the response?
There are external bodies in each state of Australia that can help if you are unhappy about how we have handled your feedback.
The agencies below will be able to provide you with assistance and support:
Health and Disabilities Services Complaints Office – HaDSCO
Phone: (08) 6551 7620
Equal Opportunity Commission WA
Phone: (08) 9216 3900
Ombudsman’s Office (08) 9220 7555
Complaint Management Unit - Department of Communities
Phone: (08) 9222 2594 or 1800 013 311
ABN: 36 660 171 727